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If you have added items to the carts without completing the purchase, we will send you an e-mail with a check list showing the products which you placed in the cart, provided you:
- are a subscriber to our newsletter,
- or are a registered customer,
- or otherwise have informed us about your email address.
This is an extra customer service in order to make it as easy as possible for you to place your order if you wish. You may recreate your cart with its items at any time, or let be. Observe that you need not act in any way if you do not wish to complete the order.
The price and availability of the products are based on the time when you put the products in the cart. We reserve the right to slightly modify prices in case the dates of various campaigns have expired.
Payment and delivery
If Purchase is over 1500 SEK then shipping will be for free.
Once you have placed items in the shopping cart and go to checkout, the applicable payment method will be shown as well as whether or not VAT is included, and the VAT-rate applying when relevant. Delivery will be made within 3-5 days unless it is clear when placing the order that the delivery time is longer. Within Sweden the first working day after order,
In addition to the price there might be freight charges. If so, they will be specified in the web shop’s checkout. Normally there will be no further charges but if so, it will be clarified during the ordering process.
Products in our web-shop may be marked with delivery indication. We shall have the right to delete non-deliverable products from your order and to reduce the price accordingly. If you wish to place an order for an equivalent product, it will be treated as a new order. It is possible to cancel an order until the point of time when it has been executed, i.e. when invoice or freight documents have been created. Delivery in part will be done only at your request and will result in further freight charges on your behalf.
The applicable delivery method will be seen in the check-out when you place the order. It is your responsibility to make sure that the address which you specified at the time of order is correct.
It is your responsibility to bail out the package at the delivery point within the time stated on the notice. If you are not able to receive the package on delivery or do not pick up your package at the delivery point, it will be sent back to us, and we may then charge you a reasonable fee for shipping and administrative costs. If this fee is not paid, it will be sent to debt collection.
Modifying an order
You may modify your order of items in stock until the moment when the order has been executed. If the modification is approved, any price differences will be regulated according to the price, applicable at the time of change. Private persons have right of withdrawal according to what is said under the heading “Right of Withdrawal”.
A cancellation will not be valid until you have received a confirmation hereof from us. You may cancel your order without any cost for you until the moment when the order has been executed. After this date, companies must accept delivery. Private persons have right of withdrawal (see under the heading “Right of withdrawal”). Companies that cancel an order of a specially manufactured product must pay compensation for costs which have incurred before the cancellation and for loss of profit.
If you wish to use the right of withdrawal, follow the instructions under “Customer Service”. You will without delay receive a confirmation that we have received your message, and after that we will determine whether or not you meet the conditions required for using right of withdrawal. You will then receive a reply by e-mail from us, in the given case with information on how to return the goods.
Upon receipt of the returned goods, the purchase price will be refunded to you within 14 days from the day we received the notice of withdrawal.
Both parties shall be relieved from satisfying this agreement, if its fulfilment is precluded, or essentially disabled by circumstances beyond their control or circumstances which could not reasonably be foreseen. The following and similar circumstances shall constitute reasons for relief, provided they hinder or aggravate fulfilment of the agreement: fire disaster, war, mobilization, requisition, confiscation, currency restrictions, common scarceness of goods, deficit in means of transportation, strike, lock-out, power outages, deficits in driving means, and errors or delays caused by sub-contractor because of circumstance, mentioned in this paragraph, or other circumstance, which the parties could not possibly control, which either prevents or aggravates the parties’ fulfilment in such a manner that it could not be done other than to an unreasonably high cost.
The National Board for Consumer Complaints (ARN) provides free proceedings for private persons in case of dispute. It is our policy to follow the recommendations given by ARN.
Dispute between companies will be settled in district court.