Complaint and return

Private persons have a 3 days right of withdrawal/exchange of the ordered product when shopping online and in our salon. This means that you may return unused, undamaged products with unbroken box/seal/technical sealing within 3 days from the purchase date. If a product has been used or handled incautiously, so that it no longer can be sold as a new product, you are liable for compensating the web shop for the decrease in value of the product. When withdrawal or exchange of a ordered product we have the right to charge for shipping cost if we already have not charge for it at purchase time of the product.

Instructions:

• This instruction applies to all types of returns. It is important that you fill in all the squares in the return form. The return number is valid for 3 days and the return must be received by us within this time.
• We will contact you by e-mail once your request has been received and checked.
• Remember to always send the product with outer wrapping to prevent damage to the original package.
• Wrap the package well to avoid damage.
• Attach a copy of the return confirmation in the return package and send it to us.

NOTE! Returns sent to us without approved return confirmation or complaint number will not be accepted.