Complaint and return

Private persons have a 14 days right of withdrawal/exchange of the ordered product when shopping online and in our salon. This means that you may return unused, undamaged products with unbroken box/seal/technical sealing within 14 days from the purchase date. If a product has been used or handled incautiously, so that it no longer can be sold as a new product, you are liable for compensating the web shop for the decrease in value of the product. When withdrawal or exchange of a ordered product we have the right to charge for shipping cost if we already have not charge for it at purchase time of the product.

Instructions:

• This instruction applies to all types of returns. It is important that you fill in all the squares in the return form. The return number is valid for 14 days and the return must be received by us within this time.
• We will contact you by e-mail once your request has been received and checked.
• Remember to always send the product with outer wrapping to prevent damage to the original package.
• Wrap the package well to avoid damage.
• Attach a copy of the return confirmation in the return package and send it to us.

NOTE! Returns sent to us without approved return confirmation or complaint number will not be accepted.